Refund and Deposit Policy

1.About This Policy

This policy explains how Khushi Motors handles deposits, booking fees, payments, and refunds.

When you make any payment to Khushi Motors, you agree to this policy.

2.Vehicle Reservation Deposits

To reserve a vehicle, you may need to pay a deposit.

A vehicle is only considered reserved once both of these have happened:

• We have received your agreed deposit amount
• Khushi Motors has confirmed this in writing, by email or an official message

Until we confirm your deposit, the vehicle stays available for other buyers.

3.Getting a Refund for Vehicles In Stock

This section applies to vehicles that are already physically available at a Khushi Motors branch.

Your deposit can be refunded if

Your deposit may not be refunded if

Refund decisions are made at the reasonable discretion of Khushi Motors, unless we have agreed something different with you in writing.

4.Special Orders and Imported Vehicles

This applies to vehicles that are:

• Special order units
• Imported at your request
• Purchased specifically for you

Deposits for these vehicles are generally non-refundable, because the vehicle is sourced specifically once you commit to the purchase.

Exceptions may apply only if agreed in writing.

5.Full Payments

Once full payment has been made and any of the following has happened:

• Ownership has been transferred
• Registration has been processed
• Delivery has been completed

the sale is considered final and non-refundable, except where the law requires otherwise.

6.Financing Related Cancellations

If a vehicle is reserved while you are waiting for financing approval:

• You are responsible for confirming your financing eligibility before placing a deposit
• Financing being rejected does not automatically qualify you for a refund, unless we agreed to this in writing

7.How Refunds Are Processed

• Approved refunds are processed using your original method of payment, unless we agree otherwise
• Bank transfer refunds can take between 7 and 21 business days, depending on the financial institution
• Bank fees and transaction charges may be deducted where applicable

Khushi Motors is not responsible for delays caused by banks or payment providers.

8.Currency and Exchange Rate Differences

If you paid in a foreign currency:

• Your refund will be issued in the same currency you paid with
• Khushi Motors is not responsible for exchange rate changes or losses caused by currency conversion

9.Administrative Fees

Khushi Motors can deduct reasonable administrative costs that were already incurred before a cancellation.

This can include:

• Inspection fees
• Registration processing
• Transport arrangements
• Documentation costs

This list gives examples and is not the only type of cost that may apply.

10.Preventing Fraud

Khushi Motors can:

• Refuse a refund request that looks suspicious
• Investigate chargebacks
• Share documentation with financial institutions during a dispute

Fraudulent disputes may lead to legal action.

11.Differences Between Branches

Refund practices may vary slightly depending on local rules in:

• Kenya
• Uganda
• Tanzania

We encourage you to confirm the specific policy at your branch before making a payment.

12.Contact Us

For any questions about refunds or deposits, please contact us:

You can also contact your nearest Khushi Motors branch directly.